Who We Are
Thames Mortgage & Protection Ltd is registered in England and Wales No. 16801243. Registered Office: Unit 4.1, Town Quay Wharf, Abbey Road, Barking, IG11 7BZ. Thames Mortgage & Protection Ltd is authorised and regulated by the Financial Conduct Authority FRN 1045227.
What Data We Collect
We may collect, store and use the following kinds of personal data:
Basic Personal Information
- Title, name, date of birth, gender, nationality, marital status
- Contact details including email, phone numbers, addresses
- Identity verification documents
Employment & Financial Information
- Employment details and remuneration
- Bank account information
- Tax information, loans, credit history
- Income and expenditure details
- Family circumstances and dependents
Health & Sensitive Data
Where necessary for protection products, we may collect health status, treatment information, and medical reports with your explicit consent.
How We Collect Your Data
- Directly from you during meetings, conversations, and written correspondence
- From third parties such as credit reference agencies with your consent
- From employers for employment verification
- From public domain searches where permitted
Why We Process Your Data
- To process your mortgage or protection application
- To provide you with marketing and special offers (with opt-out available)
- To monitor product performance for consumer outcomes
- To manage our relationship with you
- To respond to inquiries and defend against complaints
- For affordability checks in property transactions
- For business administration and website protection
Who We Share Data With
- Lenders and protection product suppliers
- IT providers and professional advisors
- Solicitors, conveyancers, estate agents
- Credit reference agencies
- Regulators (FCA, law enforcement) when required
Data Retention
- Successful applications: Full policy term + 6 years from completion
- Withdrawn/failed applications: 2-6 years depending on stage
- Enquiry data: 2 years from lead receipt
Your Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Data portability
To exercise any of these rights, please contact us at admin@thamesresi.com or write to us at Unit 4.1, Town Quay Wharf, Abbey Road, Barking, IG11 7BZ. We will respond within one month.
Contact the ICO
If you have concerns about how we handle your data, you can contact the Information Commissioner's Office at ico.org.uk.